Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chickenstarbird.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations. We comply with all applicable laws in the jurisdictions in which we operate.

1. About Us

Starbird Chicken operates the website chickenstarbird.click and provides food and restaurant services to customers across the United States. When we refer to "Starbird Chicken," "we," "us," or "our" in this Privacy Policy, we mean the company responsible for your information under this policy.

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us using the details provided in Section 14 of this policy.

2. Information We Collect

We collect various types of information to provide and improve our services. The categories of information we collect include the following:

2.1 Personal Information You Provide Directly

When you interact with us — for example, when you create an account, place a food order, sign up for our newsletter, contact us with inquiries, or participate in promotions — you may voluntarily provide us with personal information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment card information (processed through secure third-party payment processors; we do not store full card details)
• Account login credentials (username and encrypted password)
• Dietary preferences and food allergies (if voluntarily provided)
• Order history and preferences
• Communications, feedback, and messages sent to us

2.2 Information Collected Automatically

When you visit our website chickenstarbird.click, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This may include:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited and the sequence of those pages
• Time and date of visit
• Time spent on individual pages
• Referring website or URL
• Clickstream data (links you click while on our website)
• Device identifiers (mobile device IDs, advertising IDs)
• Cookie identifiers and session data

2.3 Usage Data

We collect information about how you interact with our website and services, including the features you use, the actions you take, the items you browse or add to your cart, orders you place or abandon, and other engagement data that helps us understand how our customers use our platform.

2.4 Location Information

With your permission, we may collect precise or approximate location data from your mobile device or browser to help you find the nearest Starbird Chicken location, provide relevant delivery estimates, and improve your ordering experience. You can disable location access through your device settings at any time.

2.5 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you log in using a social account or interact with our social media profiles)
• Third-party food delivery platforms and ordering partners
• Analytics providers
• Marketing and advertising partners
• Publicly available sources

We combine this information with data we collect directly from you to improve our services and personalize your experience.

3. How We Use Your Information

We use the personal information we collect for a variety of lawful purposes, including:

3.1 Providing and Managing Services

• Processing and fulfilling your food orders
• Managing your account and login credentials
• Communicating order confirmations, receipts, and delivery updates
• Responding to your customer service inquiries and support requests
• Processing payments and preventing fraudulent transactions
• Enabling location-based features such as store finder and delivery tracking

3.2 Improving Our Website and Services

• Conducting internal research, data analysis, and audits
• Understanding how visitors use our website through analytics
• Testing new features, menu items, and website enhancements
• Troubleshooting technical issues
• Maintaining the security and integrity of our systems

3.3 Marketing and Promotions

• Sending you promotional emails, newsletters, and special offers about Starbird Chicken menu items, deals, and events (with your consent where required by law)
• Displaying personalized advertisements on our website and third-party platforms
• Running loyalty programs, contests, or promotional campaigns
• Retargeting campaigns based on your browsing behavior

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal processes
• Responding to lawful requests from law enforcement and government authorities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, or safety of Starbird Chicken, our customers, or others
• Preventing fraud, abuse, and unauthorized access

4. Cookies and Tracking Technologies

Our website chickenstarbird.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts.

4.1 Types of Cookies We Use

You can control cookie settings through your browser preferences or our cookie consent banner. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our use of cookies, please refer to our Cookie Policy available on our website.

5. Sharing Your Information with Third Parties

We do not sell your personal information for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage reputable third-party companies to perform services on our behalf, including:

• Payment processors — to securely handle your payment transactions
• Delivery and logistics partners — to fulfill food delivery orders
• Cloud hosting and IT infrastructure providers — to store and manage our data
• Email and SMS marketing platforms — to send you communications
• Analytics providers — to analyze website traffic and user behavior (e.g., Google Analytics, Meta Pixel)
• Customer support platforms — to manage inquiries and complaints
• Advertising networks — to deliver targeted advertisements

These service providers are contractually obligated to protect your information and are prohibited from using it for any purpose other than the specific services they perform for us.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, regulation, court order, or governmental authority. This includes disclosures to:

• Federal or state law enforcement agencies
• Regulatory bodies such as the Federal Trade Commission (FTC)
• Courts and legal proceedings
• Other public authorities where required by applicable law

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, restructuring, or similar business transaction involving Starbird Chicken, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, for example, when you participate in joint promotions or third-party loyalty programs.

5.5 "Sharing" Under California Law (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), sharing personal information for cross-context behavioral advertising purposes — even without monetary exchange — is considered "sharing." California residents have the right to opt out of the sharing of their personal information for such purposes. Please see Section 10 for information on exercising your California privacy rights.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Encrypted storage of sensitive data, including passwords and payment-related information
• Access controls — limiting access to personal data to authorized personnel only
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems
• Two-factor authentication for internal administrative access
• Employee training on data privacy and security best practices
• Incident response procedures to promptly address security breaches

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and the relevant authorities in accordance with applicable law, including requirements under the FTC Act and applicable state breach notification laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are as follows:

When your personal information is no longer needed for its intended purpose, we will securely delete, anonymize, or aggregate it so that it can no longer be used to identify you.

8. Children's Privacy

Starbird Chicken does not knowingly market to or collect personal data from minors under the age of 18. Our website chickenstarbird.click is not directed at children, and we do not knowingly allow minors to register accounts or place orders directly through our platform without parental supervision.

If you are a parent or legal guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate and, if confirmed, delete that information from our records in accordance with applicable law, including the Children's Online Privacy Protection Act (COPPA), where applicable.

We reserve the right to verify the age of users and to terminate accounts or cancel orders where we have reason to believe the user is under 18 years of age.

9. International Data Transfers

Starbird Chicken is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, as we work with third-party service providers who may be located in other countries, your information may occasionally be transferred to, stored in, or processed in countries outside the United States.

When we transfer personal information internationally, we take steps to ensure that adequate safeguards are in place to protect your data in accordance with applicable privacy laws. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements requiring equivalent levels of data protection
• Transfers to countries recognized as providing adequate data protection
• Binding corporate rules within corporate group entities

By using our website and services, you acknowledge and consent to the processing of your personal information in the United States and potentially in other jurisdictions as described in this section. Please be aware that data protection laws in other countries may differ from those in your home country.

10. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We respect all applicable user rights and have processes in place to fulfill your requests in a timely manner.

10.1 Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, machine-readable format.

10.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights:

• Right to Know: You have the right to know what categories of personal information we collect, use, disclose, and sell or share.
• Right to Delete: You have the right to request deletion of your personal information that we have collected, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of service based solely on your exercise of privacy rights.

To exercise any of your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected] with the subject line "California Privacy Rights Request." We will respond within 45 days of receiving your request, with a possible extension of an additional 45 days where necessary and upon notice to you.

10.3 Rights Under Other State Privacy Laws

Residents of other states with applicable privacy laws — including but not limited to Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with enacted privacy legislation — may have additional privacy rights. We are committed to honoring applicable state-level privacy rights. Please contact us at [email protected] to exercise any rights you may have under your state's applicable privacy law.

10.4 How to Submit a Privacy Rights Request

To exercise any of the rights described above, you may:

• Email us at: [email protected] with the subject line "Privacy Rights Request"
• Include your full name, email address associated with your account (if applicable), and a description of the right you wish to exercise

We may need to verify your identity before processing your request. This verification process may involve confirming your email address, account details, or other information to ensure we are responding to the correct individual. We will never discriminate against you for exercising your privacy rights.

11. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activity tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. Our website chickenstarbird.click does not currently respond to browser DNT signals. However, you can manage your cookie and tracking preferences through our cookie consent settings and your browser privacy settings.

We remain committed to monitoring developments in DNT standards and will update our practices accordingly as industry standards evolve.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, social media platforms, and services that are not operated or controlled by Starbird Chicken. This Privacy Policy does not apply to those third-party sites or services. We have no responsibility for the content, privacy policies, or practices of any third-party sites.

We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information. The inclusion of a link on our website does not constitute an endorsement or recommendation of that third party's privacy practices.

Our website may include social media features, such as Facebook, Instagram, and TikTok share buttons or embedded content. These features may collect your IP address and the page you are visiting, and may set a cookie to enable the feature to function properly. Social media features are hosted by a third party, and your interactions with these features are governed by the privacy policy of the company providing the feature.

13. Filing a Complaint with a Data Protection Authority

If you believe that your privacy rights have been violated or that we have failed to handle your personal information in accordance with applicable law, we encourage you to first contact us directly at [email protected] so that we may address your concerns promptly and effectively.

However, if you are not satisfied with our response, you have the right to file a complaint with the relevant data protection or consumer protection authority:

13.1 For United States Residents

• Federal Trade Commission (FTC): You may report unfair or deceptive business practices, including privacy violations, to the FTC at reportfraud.ftc.gov or by calling 1-877-382-4357.
• California Residents: California residents may contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's Office at oag.ca.gov.
• Other State Residents: Residents of other states may contact their respective state Attorney General's office for assistance with privacy complaints.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which we handle your personal information, please do not hesitate to reach out to us. We are committed to addressing all privacy-related inquiries promptly and transparently.

When contacting us about a privacy matter, please include the following in your message to help us process your request efficiently:

• Your full name
• Your email address associated with your account (if applicable)
• A clear description of your question, concern, or request
• The specific right you wish to exercise (if applicable)

We aim to respond to all privacy inquiries and requests within 30 days of receipt. For requests that require additional time to process, we will notify you of the expected timeline within the initial 30-day period.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time in response to changes in applicable law, our business practices, or the services we offer. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at chickenstarbird.click
• Where required by law or where changes are significant, provide you with direct notification via email or a prominent banner on our website

Your continued use of our website and services following the posting of any changes to this Privacy Policy constitutes your acknowledgment of those changes. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any objections to changes in this Privacy Policy, please contact us at [email protected] before continuing to use our services.