Terms of Service

Effective Date: May 14, 2026  |  Last Updated: May 14, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you," "your," or "User"), and Starbird Chicken ("Company," "we," "us," or "our"), concerning your access to and use of the website chickenstarbird.click as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the "Website").

By accessing the Website, placing an order, creating an account, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by all of these Terms of Service. You also acknowledge that you have read and understood our Privacy Policy, which is incorporated herein by reference. If you are using this Website on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms.

You must be at least thirteen (13) years of age to use this Website. If you are under eighteen (18) years of age, you must have the consent and supervision of a parent or legal guardian. By using this Website, you represent and warrant that you meet the applicable age requirements and that your use of the Website does not violate any applicable law, rule, or regulation.

These Terms apply to all visitors, users, customers, and others who access or use the Website, including but not limited to browsers, customers, merchants, and contributors of content.

2. Description of Services

Starbird Chicken is a food service business operating in the United States. Through our Website at chickenstarbird.click, we offer the following services and features:

• Online Menu Browsing: Users may browse our food menu, view item descriptions, ingredients, allergen information, nutritional data, pricing, and promotional offerings.
• Online Ordering: Users may place orders for food and beverages for pickup or delivery, subject to availability and service area coverage.
• Account Creation and Management: Users may register for an account to manage preferences, save past orders, store delivery addresses, and access loyalty rewards or promotional programs.
• Loyalty and Rewards Programs: We may offer loyalty programs, discount codes, or promotional pricing, which are subject to their own specific terms and conditions as published from time to time.
• Customer Support: We provide customer service and support through email, phone, and other communication channels as listed on the Website.
• Catering Inquiries: Users may submit requests for catering services and group ordering, subject to availability and advance notice requirements.
• Third-Party Delivery Integrations: We may integrate with or link to third-party delivery platforms. Your use of such platforms is subject to those platforms' own terms and conditions, which are separate from ours.

We reserve the right to modify, suspend, discontinue, or limit access to any portion of our services at any time, with or without notice, and without liability to you. We may also introduce new features or impose limits on certain features or restrict access to parts or all of the Website without prior notice or liability.

3. User Obligations and Prohibited Activities

3.1 General User Obligations

As a condition of your use of the Website, you agree to:

• Provide accurate, current, and complete information when registering an account or placing an order.
• Maintain the security and confidentiality of your account credentials, including your password.
• Notify us immediately of any unauthorized use of your account or any other breach of security at [email protected].
• Accept responsibility for all activities that occur under your account, whether or not authorized by you.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Website.
• Use the Website and its content only for lawful, personal, non-commercial purposes, unless expressly authorized in writing by us.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Website in any manner that could disable, overburden, damage, impair, or interfere with the proper working of the Website or its servers.
• Using any automated means, including bots, scrapers, crawlers, or other data-gathering tools to access or collect data from the Website without our prior written consent.
• Attempting to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website.
• Uploading, transmitting, or distributing any viruses, worms, malware, ransomware, Trojan horses, or any other malicious or disruptive code.
• Impersonating another person, business, or entity, or misrepresenting your affiliation with any person or entity.
• Submitting false, misleading, fraudulent, or inaccurate information in connection with orders, account registration, or communications with us.
• Using the Website to engage in any commercial solicitation, spam, phishing, or unsolicited advertising without our written consent.
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of the Website or any of its components.
• Removing, altering, or obscuring any copyright, trademark, or other proprietary rights notices from any portion of the Website or its content.
• Using the Website in any way that violates applicable federal, state, or local laws, regulations, ordinances, or legally enforceable codes.
• Harassing, threatening, or intimidating other users, employees, or agents of Starbird Chicken in any manner.
• Engaging in any activity that could expose Starbird Chicken or its users to legal liability.

Violation of any of the prohibited activities listed above may result in immediate termination of your account and access to the Website, and may be reported to appropriate law enforcement authorities.

4. Intellectual Property Rights

Unless otherwise expressly indicated, all content on the Website — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and arrangement of the Website — is the exclusive property of Starbird Chicken or its content suppliers and is protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and relevant trademark laws.

The Starbird Chicken name, logo, taglines, and all related product and service names, design marks, and slogans are trademarks or trade dress of Starbird Chicken. You are expressly prohibited from using any of these marks without our prior written consent. All other trademarks, product names, and company names or logos mentioned on the Website are the property of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial purposes only. This license does not include any right to:

• Reproduce, sell, distribute, publicly display, or create derivative works from any content on the Website;
• Use any data mining, robots, or similar data gathering and extraction tools on the Website;
• Download or copy any account information for the benefit of another party; or
• Use the Website or its content for any commercial purpose without our express written permission.

Any unauthorized use of the Website's content or intellectual property terminates the limited license granted to you and may violate copyright, trademark, and other applicable laws, and could result in criminal or civil penalties.

If you believe that any content on the Website infringes your copyright, please contact us in accordance with the Digital Millennium Copyright Act (DMCA) at the contact information provided in Section 14 of these Terms.

5. Payment Terms

5.1 Pricing and Fees

All prices for menu items displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices displayed at the time of your order submission will govern your transaction. We make every effort to ensure that pricing information is accurate; however, errors may occasionally occur.

In addition to the price of menu items, you may be charged applicable federal, state, and local sales taxes, delivery fees, service fees, and any other applicable charges, which will be disclosed during the checkout process prior to finalizing your order.

5.2 Payment Methods

We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and any other payment methods expressly made available on the Website. By submitting an order, you represent and warrant that you are authorized to use the selected payment method and authorize us (or our payment processor) to charge the full order amount to that payment method.

5.3 Order Confirmation and Cancellations

An order is not confirmed or accepted until you receive an order confirmation from us, either by email or through the Website. We reserve the right to refuse, cancel, or limit any order at our sole discretion. If we cancel an order after payment has been processed, we will issue a full refund to your original payment method within a commercially reasonable time period.

5.4 Refund Policy

If you are unsatisfied with your order, please contact us at [email protected] within twenty-four (24) hours of receiving your order. Refunds and replacements are evaluated on a case-by-case basis and are not guaranteed. Certain promotional items, gift cards, and catering deposits may be non-refundable, as disclosed at the time of purchase. All decisions regarding refunds are made at our sole and reasonable discretion.

6. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL CONTENT, INFORMATION, SERVICES, AND MATERIALS PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

STARBIRD CHICKEN EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE;
• WARRANTIES THAT ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES THAT DEFECTS, IF ANY, WILL BE CORRECTED;
• WARRANTIES THAT THE WEBSITE IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT ON THE WEBSITE, INCLUDING MENU INFORMATION, NUTRITIONAL DATA, AND PRICING.

Food allergy and dietary information provided on the Website is offered for general informational purposes only. It is your responsibility to consult with a qualified healthcare provider regarding any dietary needs or food allergies. We do not guarantee that our facilities are free from allergens, and cross-contamination may occur during preparation.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties will be limited to the maximum extent permitted by applicable law.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL STARBIRD CHICKEN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR PERSONAL INFORMATION STORED THEREIN;
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE;
• BUGS, VIRUSES, TROJAN HORSES, OR SIMILAR COMPONENTS TRANSMITTED THROUGH THE WEBSITE;
• ERRORS OR OMISSIONS IN ANY CONTENT ON THE WEBSITE;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF STARBIRD CHICKEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO STARBIRD CHICKEN IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

8. Indemnification

You agree to defend, indemnify, and hold harmless Starbird Chicken and its respective officers, directors, employees, agents, contractors, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Website, including any data transmitted by you;
• Your violation of these Terms of Service;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or publicity rights;
• Any false, inaccurate, or misleading information you submit through the Website;
• Your fraudulent, abusive, or illegal conduct in connection with the Website or our services;
• Any dispute between you and a third-party delivery service or payment processor used in connection with your order.

We reserve the right, at your expense, to assume exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it. Your indemnification obligations will survive the termination or expiration of these Terms and your use of the Website.

9. Governing Law and Jurisdiction

These Terms of Service and your use of the Website are governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Starbird Chicken is principally registered and operating, without regard to its conflict of law principles. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

To the extent that any claim or dispute is not subject to the arbitration agreement set forth in Section 10, you agree that such claim or dispute shall be resolved exclusively in the state or federal courts located in the United States, and you hereby irrevocably submit to the personal jurisdiction of such courts and waive any objection to such jurisdiction or venue.

This Website is intended for users residing in the United States. We make no representation that the Website or its content is appropriate or available for use in other locations. Accessing the Website from territories where its content is illegal is prohibited.

Consumer protection rights under applicable United States federal law, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.), apply to your relationship with us. If you are a resident of California, your rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) may also apply. Please refer to our Privacy Policy for additional information regarding your privacy rights.

10. Dispute Resolution and Arbitration

10.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us informally and provide written notice of your complaint or dispute. You may contact us by email at [email protected]. We will attempt to resolve any dispute informally within thirty (30) calendar days of receiving your notice. If the dispute cannot be resolved informally within that period, either party may proceed to binding arbitration as described below.

10.2 Binding Arbitration

Except for claims that qualify for small claims court, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or your use of the Website, shall be determined by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, which are available at www.adr.org. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitrator will have the authority to grant any remedy that would otherwise be available in court. The arbitration will be conducted on an individual basis and not as a class, collective, or representative action.

10.3 Class Action Waiver

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency equitable relief in any court of competent jurisdiction to maintain the status quo pending arbitration, or to protect intellectual property rights, or where arbitration is not permitted by law. Either party may also bring a claim in small claims court for disputes or claims within the applicable jurisdictional limits of such court.

11. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you access or use the Website or maintain an account with us. We reserve the right, in our sole and absolute discretion, to:

• Suspend or terminate your account and access to the Website at any time, with or without cause, and with or without prior notice;
• Refuse service, terminate accounts, or cancel orders, including but not limited to instances where we believe you have violated these Terms or applicable law;
• Remove or edit any content that we, in our sole judgment, determine to be unlawful, offensive, threatening, defamatory, or otherwise objectionable.

Upon termination of your access to the Website for any reason:

• Your right to access and use the Website will immediately cease;
• Any outstanding orders placed prior to termination will be processed in the ordinary course;
• Any provisions of these Terms that, by their nature, should survive termination — including but not limited to intellectual property provisions, disclaimers, indemnification obligations, limitation of liability, and dispute resolution — shall survive and remain in full force and effect.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion.

12. Changes to Terms

We reserve the right to modify, amend, update, or revise these Terms of Service at any time, in our sole discretion, and without prior individual notice to you. Any changes to these Terms will be effective immediately upon posting the revised Terms on the Website, with the updated "Last Updated" date reflecting the date of the most recent revision.

It is your responsibility to periodically review these Terms to stay informed of any updates. Your continued access to or use of the Website following the posting of any revised Terms constitutes your acceptance of and agreement to be bound by such changes. If you do not agree to any modified Terms, you must immediately stop using the Website and, if applicable, close your account.

We may, but are not obligated to, provide additional notice of material changes to these Terms through a prominent notice on the Website or by sending an email to the address associated with your account. However, your continued use of the Website after any changes are posted will constitute acceptance regardless of whether additional notice was provided.

13. Miscellaneous Provisions

13.1 Severability

If any provision of these Terms of Service is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or in conflict with any applicable law, the remaining provisions of these Terms shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the intent of the original provision shall be preserved to the maximum extent possible. If such modification is not possible, the relevant provision will be deemed deleted without affecting the validity and enforceability of the remaining provisions.

13.2 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by us on the Website, constitute the entire agreement between you and Starbird Chicken with respect to your use of the Website and our services. These Terms supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between you and Starbird Chicken relating to the subject matter hereof.

13.3 No Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Starbird Chicken. No waiver of any breach of these Terms shall be construed as a waiver of any other or subsequent breach.

13.4 Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. We may freely assign these Terms and our rights and obligations hereunder without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

13.5 Third-Party Websites and Services

The Website may contain links to third-party websites, services, or platforms (such as delivery aggregators, social media platforms, or payment processors) that are not owned or controlled by Starbird Chicken. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. We strongly recommend that you review the terms and privacy policies of any third-party services you access through or in connection with our Website. Your interactions with third parties are solely between you and those third parties.

13.6 Force Majeure

Starbird Chicken shall not be held liable or responsible for any failure or delay in performance of our obligations under these Terms to the extent that such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government restrictions, war, terrorism, civil unrest, labor disputes, power outages, internet disruptions, or supply chain failures.

13.7 Electronic Communications

By using this Website, you consent to receive electronic communications from us, including emails, text messages, and notices posted on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

13.8 Headings

The section headings used in these Terms are for convenience of reference only and shall not affect the meaning or interpretation of these Terms.

14. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, or if you need to reach us for any other reason related to your use of the Website or our services, please contact us using the information below:

These Terms of Service were last reviewed and updated on May 14, 2026. By continuing to use the Website after this date, you acknowledge that you have reviewed, understood, and agreed to be bound by these Terms in their entirety.